Privacy Policy – Custom Merchandise Australia

Custom Merchandise Australia is committed to maintaining the privacy and security of your personal information. We uphold our obligations under the Privacy Act 1988 (Cth) and take care to manage and safeguard your data. This document explains how we collect, use, store, and disclose information obtained through your use of our website. By continuing to use our services, you acknowledge and accept the practices described in this policy.

1. Information We Collect

We collect certain personal and non-personal information to provide a reliable and tailored service to all website visitors and customers. The types of data we may collect include:

Personal Details:

Name, phone number, email address, and business details.
Content you submit, such as artwork files, quote requests, or order notes.

Technical and Behavioural Data:

Browser and device type, operating system, and user interactions with our website.
Information obtained through cookies and similar tracking tools helps improve navigation and performance.

If you wish to modify your cookie preferences, you can manage them directly through your web browser’s settings.

2. Use of Collected Data

The information you provide is used strictly for the purpose for which it was collected, or as required under applicable Australian law. This may include:

Responding to your enquiries or requests.
Managing your orders, including delivery logistics and communications.
Sending follow-ups such as product updates or optional promotional offers (you can unsubscribe at any time).
Improving website functionality based on usage trends and customer needs.
Meeting compliance, legal, or administrative obligations.

We will always seek your consent before using your information for any purpose beyond those outlined above.

3. Sharing of Information

We may share your data with selected third parties to support essential business operations, such as:

Couriers and delivery providers – to dispatch your orders reliably across Australia.
Payment gateways – to process transactions securely.
IT service providers – for hosting, website support, and technical functions.

All third parties are required to handle your information responsibly and are contractually bound to use it only for the services they are engaged to provide.

We may also disclose your data when required to:

Fulfil legal or regulatory obligations.
Protect the rights, property, or safety of our business, users, or the public.

Please be assured that Custom Merchandise Australia does not sell, rent, or misuse your data under any circumstances.

4. How We Safeguard Your Information

We have invested in measures designed to ensure the security and integrity of your data. These include:

SSL encryption and secure server environments.
Access controls to restrict unauthorised data exposure.
Regular website updates and reviews of security protocols.

While no system can guarantee absolute security, we take reasonable and industry-standard steps to protect the information in our care.

5. Your Rights and Access to Information

You have the right to:

Request access to your personal information.
Correct inaccuracies or update your details.
Request the deletion of your data, subject to any applicable legal or regulatory retention requirements.

To make such a request, please contact us at 1300 858 288 or email support@custommerchandise.com.au. Proof of identity may be requested before any action is taken. Certain records may need to be retained where required by Australian legislation.

6. Updates to This Privacy Policy

This policy may be updated from time to time in response to operational, legal, or regulatory changes. All updates take effect immediately upon being published on this page. We recommend reviewing this page periodically to stay informed of any changes. This Privacy Policy should be read in conjunction with our Legal Disclaimer.

7. Contacting Us

If you have questions or concerns regarding this Privacy Policy, please contact our Privacy Officer:

Custom Merchandise Australia

[Insert Business Address]

Phone: 1300 858 288

Email: support@custommerchandise.com.au